Shipping Policy

Thank you for choosing Farah Sanjana for your shopping needs. By placing an order through our website (https://farahsanjana.shop), you agree to the following shipping policy:

General:

• All orders are subject to stock availability. While we strive to maintain accurate stock counts on our website, there may be instances of stock discrepancies. In such cases, we will fulfill the available products and contact you to discuss whether you prefer to wait for restocking or receive a refund for the backordered item.

Shipping Costs:

• Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in your order. The shipping payment will be collected along with your purchase, and this amount will be the final price for shipping.

Returns:

• Farah Sanjana accepts returns due to a change of mind if a request to return is received within 30 days of receiving the item. The products must be returned to us in their original packaging, unused, and in resalable condition.
• Return shipping will be paid by the customer, and they will be responsible for arranging the return. Once we receive and accept the returns, refunds will be processed as store credit for future purchases. We will notify you via email once the refund is completed. Please note that we will refund the value of the goods returned but not the shipping cost paid.

Delivery Terms:

• Domestic Transit Time: Domestic shipments generally take 2 to 7 days to reach their destination.
• International Transit Time: International orders usually take 4 to 22 days for delivery. The actual time varies depending on the chosen courier during checkout.

Dispatch Time:

• Orders are typically dispatched within 2 business days after the payment is received.
• Our warehouse operates from Monday to Friday during standard business hours, except on national holidays when it will be closed. We take steps to minimize shipment delays during such occasions.

Change of Delivery Address:

• You can request a change of delivery address before your order has been dispatched.

P.O. Box Shipping:

• We ship to P.O. box addresses using postal services only. Courier services are not available for these locations.

Military Address Shipping:

• We can ship to military addresses using USPS, but courier services are not offered for this option.

Items Out of Stock:

• If any item in your order is out of stock, we will wait for it to become available before dispatching your order. Existing items in the order will be reserved during this time.

Delivery Time Exceeded:

• If the delivery time exceeds the estimated timeframe, please contact us so we can investigate the matter promptly.

Tracking Notifications:

• Once your order is dispatched, you will receive a tracking link to follow the shipment's progress based on updates from the shipping provider.

Parcels Damaged in Transit:

• If you receive a parcel that is damaged in-transit, please reject it if possible, or contact our customer service immediately for further instructions.

Duties & Taxes:

• Sales Tax: Sales tax has already been applied to the displayed price of the goods on our website.
• Import Duties & Taxes: For international shipments, you may be liable to pay import duties and taxes upon arrival in the destination country. Please be aware of these potential costs before placing an order.
• If you refuse to pay the duties and taxes, the goods will be returned to Farah Sanjana at your expense, and you will receive a refund for the value of the goods paid, minus the cost of return shipping. The initial shipping cost will not be refunded.

Cancellations:

• You can cancel your order before it has been dispatched.

Insurance:

• Parcels are insured for loss and damage up to the value stated by the courier.

Process for Parcel Damaged in-Transit:

• We will process a refund or replacement after the courier completes their investigation into the claim.

Process for Parcel Lost in-Transit:

• We will process a refund or replacement after the courier conducts an investigation and confirms the parcel as lost.

Customer Service:

• For all customer service inquiries, please email us at farahsanjanaofficial@gmail.com.

Please ensure that you read and understand our shipping policy before placing an order. If you have any questions or concerns, feel free to contact our customer service team, and we'll be glad to assist you.