Return & Refund Policy
Thank you for shopping with Farah Sanjana. We strive to provide you with the best products and services. Please read our return and refund policy carefully before placing an order.
1. Dispatch Time:
All orders will be dispatched within 2-3 weeks from the date of purchase. We will make every effort to ensure timely delivery of your order.
2. Order Cancellation:
You have the option to cancel your order within 72 hours of placing it. To request a cancellation, please contact our customer support team at +91-7814089500. If your order has not been dispatched yet, we will initiate a refund for the full amount paid.
3. Exchange and Refund Policy for Custom Made Orders:
Please note that all custom-made orders are non-exchangeable and non-refundable. We take utmost care to tailor these orders according to your specifications, and as a result, they cannot be returned or refunded.
4. Early Delivery Orders:
Orders that are delivered earlier than the estimated 2-3 week dispatch time will be considered as custom-made orders. As stated above, such orders will not be eligible for exchange or refund.
5. Returns for Damaged, Defective, or Incorrect Products:
In the rare event that you receive a damaged, defective, or incorrect product, please notify us within 7 days of receiving the order. You can contact our customer support team with images of the product clearly showing the issue at [contact email/phone number]. We will investigate the matter and provide an appropriate solution, which may include a replacement or a full refund.
6. Alteration Services:
We offer one free alteration service for products within two weeks of the delivery date. To request an alteration, please contact our customer support team with the details of the required adjustments. After the two-week period, alterations will be charged at the applicable rate, which will be communicated to you before proceeding with the alteration.
7. Conditions for Return and Refund:
To be eligible for a return or refund, the product must be unused, in its original packaging, and in the same condition as when you received it. Returns will only be accepted for products that meet these criteria.
8. Refund Process:
Once your return is approved, we will process the refund to your original payment method within 7 working days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
For any further inquiries or clarifications regarding our return and refund policy, please do not hesitate to contact our customer support team at +91-7814089500. We are here to assist you in any way we can.
Farah Sanjana reserves the right to modify or update this policy at any time. It is recommended to review this policy periodically to stay informed about any changes.
1. Dispatch Time:
All orders will be dispatched within 2-3 weeks from the date of purchase. We will make every effort to ensure timely delivery of your order.
2. Order Cancellation:
You have the option to cancel your order within 72 hours of placing it. To request a cancellation, please contact our customer support team at +91-7814089500. If your order has not been dispatched yet, we will initiate a refund for the full amount paid.
3. Exchange and Refund Policy for Custom Made Orders:
Please note that all custom-made orders are non-exchangeable and non-refundable. We take utmost care to tailor these orders according to your specifications, and as a result, they cannot be returned or refunded.
4. Early Delivery Orders:
Orders that are delivered earlier than the estimated 2-3 week dispatch time will be considered as custom-made orders. As stated above, such orders will not be eligible for exchange or refund.
5. Returns for Damaged, Defective, or Incorrect Products:
In the rare event that you receive a damaged, defective, or incorrect product, please notify us within 7 days of receiving the order. You can contact our customer support team with images of the product clearly showing the issue at [contact email/phone number]. We will investigate the matter and provide an appropriate solution, which may include a replacement or a full refund.
6. Alteration Services:
We offer one free alteration service for products within two weeks of the delivery date. To request an alteration, please contact our customer support team with the details of the required adjustments. After the two-week period, alterations will be charged at the applicable rate, which will be communicated to you before proceeding with the alteration.
7. Conditions for Return and Refund:
To be eligible for a return or refund, the product must be unused, in its original packaging, and in the same condition as when you received it. Returns will only be accepted for products that meet these criteria.
8. Refund Process:
Once your return is approved, we will process the refund to your original payment method within 7 working days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
For any further inquiries or clarifications regarding our return and refund policy, please do not hesitate to contact our customer support team at +91-7814089500. We are here to assist you in any way we can.
Farah Sanjana reserves the right to modify or update this policy at any time. It is recommended to review this policy periodically to stay informed about any changes.